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Showing posts with label aa reservations. Show all posts
Showing posts with label aa reservations. Show all posts

Monday, August 19, 2019

Labor Tensions, Unaccompanied Minor and Emotional Dog Support Keep AA Busy Whole Week



American Airlines found itself in media highlight for all the wrong reasons the past week. The three notable incidents which put AA in spotlight this week are related to tensions with labor union, holding back unaccompanied minor kids overnight by airline and putting the emotional support dog in bathroom.

Labor tensions

American Airlines has accused the unions of its mechanics- Transport Workers Union of America and the International Association of Machinists and Aerospace Workers- for deliberating slowing down the work. It has said that the mechanics have not been operating at their normal work levels for the last few months. This has resulted in cancellations of 900 flights in the last two months. The cancellation of American Airlines reservations has resulted in considerable financial loss to the airline. The airline approached the court and obtained an injunction against the unions. The court directed the mechanics not to participate in any disruption to the airline.

Case of Unaccompanied Kids

How would you react if you are not informed of the arrival of your unaccompanied minor kids? And, on top of it, the kids are kept overnight with the airline itself? Naturally, you would go berserk and try your level best to find the kids. And, if the airline is not cooperating to give a phone access to the kids, you are certainly going to be mad about it.

American Airlines flight had a layover in Charlotte, which was already late, but the kids were not offered food. Instead they were rushed on to next flight to Portland. This flight also got delayed to a few reasons. These delays were not communicated to the parents and even the efforts of the parents to speak to the kids was not supported by the airline. The airline has offered an apology for the incident.

Case of Emotional Support Dog

Yet another incident which has kept the airline in news is that of an emotional support dog being in locked up in bathroom. As per the woman who was flying Miami to Los Angeles when this happened, the airline had not been sensitive to her needs as she required the presence of her emotional support animal because she has been suffering from extreme anxiety. The woman is suing the airline for $75000. However, the airline mentioned in its statement that the as per airline policy 777 planes do not allow pets in premium cabin. The passenger agreed to fly in Main Cabin so that the pet could fly with her in cabin. Further, the dog was carried in a kennel which was not able to fit beneath the seat.    

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Friday, February 15, 2019

Ease of American Airlines Flight Booking Through AA Codeshare Partners



For people in the airlines or travel industry, the term ‘codeshare’ is well understood. For the ones who do not have any knowledge about it, the term means that one airline will provide the ticketing for the other airline on certain or all routes which the latter operated. This gives the passengers of the first airline more destination choices. The airline which provide the ticketing facility but does not operate one or more legs of the journey is called the Marketing carrier or partner and the other airline on which the passenger is actually flown is called the Operating carrier. It is clearly mention in the airline tickets which airline will be operating the flight. So, if this is any airline different from the one on which you have booked the flight, it has to be codeshare arrangement.

Codesharing is a win-win situation for both the airlines and the passengers. The marketing carrier gains as it is able to provide more destination choices to the customers. The customer gains because he does not have to reach out to different airlines to book flights and the work is accomplished by creating a single itinerary. The operating carrier gains because it does not have to fly with the empty seats as the customers of marketing carrier will fill some seats.

American Airlines (AA), one of the biggest carriers of USA, also has many codeshare partners. These partners are from the oneworld airlines alliance of which AA is also a member. Then there are other airline partners as well which do not belong to this grouping.

oneworld codeshare partners- British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LATAM Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian Airlines, S7 Airlines and SriLankan Airlines.

Other airline partners are- Air Tahiti Nui, Alaska Airlines/Horizon Air, Cape Air, Etihad Airways, Fiji Airways, Gulf Air, Hawaiian Airlines, Interjet Jet Airways, Seaborne Airlines and WestJet.
While codesharing facilitates American airlines reservations for destinations where it does not fly directly, it shall be noted that the baggage policies of the two carriers might still be different. Similarly, there could be different policies for ticket cancellation and refunds. Therefore, passengers are required to first get the right information at the time of airtickets booking to avoid hassles later on.